Frequently Asked Questions
Who is qualified for the Toll Reimbursement Program?
Anyone who holds a commercial E-ZPass® account with the selected E-ZPass® Agency and does business with GCT is qualified to participate in the GCT Toll Reimbursement Program. You could be either a trucking company or an independent owner operator/driver and if your tags are used on commercial vehicle Class 2 thru 6 for crossing Bayonne Bridge, Goethals Bridge or Outerbridge. Your Vehicle must be registered with Reference No. (IAG) 521, 523, 525, 527, 529, 531, 533, 535, 537, 539, 541, 543, 719, 723, 727, 731, 783, 787, 791, or 795.
How do I request a Toll Reimbursement Account?
To maintain a high level of accuracy, our Tolls System requires validation of your email address, E-ZPass® Account Number and its tag number(s). Here are the steps.
When should I submit an Application?
You should register the GCT Toll Reimbursement Program in Account Request as soon as you open your E-ZPass® Account with any E-ZPass® Agency and do business with GCT New York LP.
Where could I sign up the Toll Reimbursement Program?
When would I receive my toll reimbursements after my account has been approved?
You should receive our toll reimbursements in your ACH Bank Account within 5 business days after the date of your application being accepted by GCT. For example, you received our acceptance email on August 1, 2013. Any tolls of your qualified bridge crossings on and after August 2 will be eligible for reimbursements. You should receive our first remittance on August 9. However, You may miss our remittance cycle after our acceptance or we may not receive the PANY&NJ reconciliation of your toll transactions right away. In this case, we will remit you the toll reimbursements in our next remittance cycle.
What should I do if my E-ZPass® tag number(s) has been changed?
You must update your Account Profile as soon as you have new tags or lost/surrendered tags. To make the change, please login your account and go to Account Profile where you can select Add Tag or click Add Tag here. To add new tag numbers, you must first download your E-ZPass® "transaction view" summary in pdf format from your E-Zpass® Agency's website. Make sure this new summary includes all your new tag numbers. Upon completion of our validation, we will send you an email notification of all the newly added tag number(s). Please go back to View All Tags of your Acccount Profile and check for all new tag number(s) again. Any delay or omission in updating your new tag numbers will result in the loss of your toll reimbursements of those new tag numbers.
One of my E-ZPass® tags was stolen. What should I do?
You should first report the stolen tag to your E-ZPass® Office. You should also login your account and open Account Profile where you click Delete Tag to delete your stolen tag ASAP. You should do the same for any tags which you have surrendered to your E-ZPass® Office. Our toll reimbursement to your stolen tag is still remitted to your registered ACH Bank Account, not the thief's bank account. However, you will still suffer a loss because you still have to pay the base rate at $6.00 per axle against this stolen tag. If the thief's bridge crossings are not qualified for our reimbursements, you will then pay the full toll amount against this stolen tag.
What should I do if my ACH Bank Account number has been changed?
Please login your account and open Account Profile. Click Edit next to Bank Information to update your bank account number or click Edit Bank Account here. Any change in your bank account number will require our re-validation. You will not lose your toll reimbursements during our re-validation period. Nevertheless, your account will be locked out until we revalidate your new bank account. Any delay or omission in updating your bank information may result in the loss of your toll reimbursements.
What should I do if I have opened a new E-ZPass® Account?
Please click here to create a new account, or go to www.nyctTolls.com where you can enroll a new account. One Toll Reimbursement Account is for one E-ZPass® Account. Upon acceptance of your second account, your toll reimbursements to the new tag numbers will be reflected on your newly created second account. However, you may use the same ACH bank account information for both accounts.
What should I do if I have closed my previously registered E-ZPass® Account?
Please login your account and open Account Profile where you can delete your current Toll Reimbursement Account. Don't forget to enter the termination date of your deleting account.
What should I do if my email address has changed?
Please login your account and open Account Profile. Click Edit next to where you want to change your email address. However, changing your principal email address will require our revalidation. Click Edit Principal Email here to change your principal email address. Your new principal email address won't be updated until we have revalidated it. We will send one email to the new email address. The new email recipient must confirm by clicking the link on our email in order to update your principal email address. We will also send a second email to your old email address and notify the old email recipient that the request of changing your principal email address has been submitted to us. If the old email recipient protests such change, your old email address will remain as-is. During the period of our revalidation, your account will be temporarily locked from accessing. However, it doesn't affect the eligibility of your toll reimbursements. We don't revalidate any change in your other email addresses.
Where could I download my E-ZPass® "Transaction View" statement?
Please go to the website of your E-ZPass® Agency where your account is established. Then, click MY ACCOUNT to login your account. Please follow the steps below to download your statement:
What if I did not receive my reimbursement?
Please wait for 30 days after the date of your qualified crossing before you submit your Non-Payment of Toll Reimbursement Claim. However, you may submit Other Dispute Claims as soon as you become aware of any short-payment. Any claim that is submitted more than ninety (90) days after the date of your related qualified crossing will not be processed.
What if the amount of my reimbursements is less than I expected?
You may submit your Discrepency of Toll Reimbursement Claim as soon as you become aware of it, but not more than ninety (90) days after the date of your related qualified crossings.
How could I edit my unsettled claim?
You are not allowed to edit your submitted claim. However, you could delete your erroneous claim and resubmit a new claim with correct information and attachment.
Do I qualify for the toll reimbursement of my bridge crossing of an oversize load?
Over-dimensional trucks or the so-called "Specials" requiring special accommodations by the Port Authority due to size, weight or other issues are not reimbursable under this program unless your load is small enough to pass thru the toll booth safely. Our reimbursable amount is calculated according to the number of your vehicle axles up to 6 axels. It will not include the special toll amount and possible escort fees. Participant's driver will be instructed to scan his/her E-ZPass® tag on our Kapsch Patch Antenna in our terminal.
What should I do with my personal E-ZPass® tag if my company gives me one to use for visiting NYCT?
You must store your personal tag in the silver read prevention bag. Affix your company's tag on your truck's windshield before you cross the toll bridges and make sure your company's tag is still affixed on your windshield before you enter GCT New York LP Security Gate. If you don't, the E-ZPass® reader at the toll plaza and/or GCT New York LP Gate will read both tag numbers. This could lead to multiple toll charge by your E-ZPass® Agency. You may not be reimbursed by our Toll System because of your multiple tags being read.
Would I be reimbursed if my truck visit was voided at GCT New York LP?
You will still be qualified for your toll reimbursements as long as the void-out is not caused by you or your driver's fault or omission.
How much would I be reimbursed for my bridge crossing?
Our Toll Reimbursement Program is to reimburse you the toll difference between $6.00 + CPI-U per axle and your paid toll per axle up to 6 axles. CPI-U stands for Consumer Price Index for All Urban Consumers published by the Bureau of Labor Statistics of the U.S. Department of Labor. This program is not intended to reimburse you the full amount of your bridge toll.
What is the ACH Bank Account?
ACH stands for Automated Clearing House which is an electronic network for financial transactions. Our toll reimbursements are direct-deposited into your bank account. In order for you to receive our direct-deposits, your bank must be a part of the ACH System.
How often would I get my toll reimbursements in my ACH Bank Account?
You should receive our toll reimbursements on a weekly basis. However, our remittance may not be for your paid tolls incurred in your last week's bridge crossings.
How do I know which of my bridge crossings had been reimbursed?
Please login your account and open Gate Activities Overview where you can see the status of your Toll Reimbursements. However, you should use our Bank Deposit Advice Notificaiton to reconcile your E-Zpass® Statement.
What maximum number of axles would I be reimbursed?
GCT New York LP will reimburse tolls for up to 6 axles per qualified crossing for a commercial vehicle Class 2 thru 6.
Would I be reimbursed for my bridge crossing if my E-ZPass® Account is registered for Vehicle Class 1?
No. This is because E-ZPass® Vehicle Class 1 is for personal vehicle. Our Toll Program is for commercial E-ZPass® Account. Its tags are registered for the commercial vehicle Class 2 thru 6. For example, Tags registered for vehicle of IAG Class 72, 200 and 522 are not eligible for our toll reimbursements.
I received the PANY&NJ Truck Volume Discount. Would I still receive the Toll Reimbursements from GCT?
Yes, you will also receive our toll reimbursements if you have met all the terms and conditions of our Toll Reimbursement Program Agreement.
What is an e-signature? How could I sign my e-signature on your legal document?
The e-signature is an image of your computer generated signature which you could insert onto the web form. We employ DocuSign.com to execute your e-signature on our document. During your registration process, DocuSign will send a secured link email to your Principal Email Address. By clicking this secured link, you will be guided to sign your computer generated signature on our document. Upon completion, DocuSign will send to your Principal Email Address its email notification together with your signed document.
Could I print a copy of the GCT Toll Reimbursement Program Agreement?
Yes, you could print our Toll Reimbursement Program Agreement in its entirety at any time in www.nyctTolls.com.
Why am I required to revalidate my E-ZPass® Account periodically?
Your "Authorization to Release Tag Information to GCT New York LP" letter (the Consent Letter) expires every three years. Our Tolls System will ask you to resubmit your recent E-ZPass® "Transaction View" Statement again to validate your E-ZPass® Account and Tag Number(s) during your account renewal process. This will also help us keep your E-ZPass® Account current in our Tolls System.
Would someone have an access to my E-ZPass® Account in the GCT Toll Reimbursement System?
No, your E-Zpass® Statements and bridge crossings are private and confidential. They are only used for the purpose of validating your bridge crossings and calculating your toll reimbursements.
How could I get help for more information or assistance in my enrollment?
Please email us at firstname.lastname@example.org or call our hotline at 718-683-3245. We are happy to assist you at any time.
Would I receive my toll reimbursements on my BESTPASS tag?
No, we don't reimburse truckers using BESTPASS Account to pay their bridge tolls.
Need more information?
Call customer service